Returns & Exchanges
At The Berry Tea Shop, we want you to be completely satisfied with your tea experience. If your selection doesn't meet your expectations, we offer returns on unopened tea products and accessories within 30 days of purchase.
Contact Our Team
Email our customer service team with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Ensure the tea is in its original, vacuum-sealed packaging and securely pack the items to prevent damage during transit.
Ship Your Return
Affix the provided return label or ship the parcel to our Berry, NSW warehouse using a tracked postal service.
Processing & Refund
Once we receive and inspect your items, we will process your refund or exchange within 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing